Our Aims

The Glass has simple aims. We hope to bring you a great range quality wines, at excellent prices, in quick time with a minimum of fuss.

If you have a problem

It is very important to us that if you have any problems or questions about our products or service please contact us immediately.

The best way to do this is by emailing customerservice@theglass.com.au or calling 02 6162 2851. We always appreciate the opportunity to fix any problems that you may have and keep you as a customer in the future.

100% Satisfaction Guarantee

Very simply, if we wouldn't drink it at the price we are offering - we won't sell it. If you are unhappy with the quality of the wine, or the value for money, then contact us and we will arrange to refund you or credit your account. Full terms & conditions see here.

Delivery & Pickup

We've been in the online retailing field for a long time. Our delivery chains are both fast and offer full tracking Australia wide. When you order with us we guarantee it will arrive safe and sound or we'll give you your money back.

Some products take up to 5 working days to be with you. But the vast majority, especially Hot Deals, usually arrive much quicker than that. For those who can come to our Fyshwick warehouse, we offer pick up on Hot Deals only. For more help with delivery, see our Help and FAQ section.

FAQ

Please click here to view our most frequently asked questions.